Solutions · Reactivation

Win lapsed players back with something to do.

Another bonus email trains players to wait for the next one. Give them a spin, a mission or a streak to save, and run the whole win-back as a journey you can test before it goes live.

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Win-back journey in VOKO
  1. 1

    Player goes quiet

    No activity for the number of days you set.
  2. 2

    Message through your CRM

    A tracked link in the email. Wait for the click, up to 3 days.
  3. 3

    Clicked: open a mechanic

    A free Fortune Wheel spin or a welcome-back mission.
  4. 4

    Back, or leave the journey

    A deposit moves them to Active. No response, they exit.

Built from the win-back template. Runs in shadow until you switch it live.

Offer an experience, not raw bonus cash.

A cash reward without wagering gets claimed and withdrawn. A mechanic brings the player back into a session, where the next deposit happens.

A free spin on the next visit.

Your CRM flags a lapsed segment and sends one webhook. The player sees "you have a free spin" on their next visit.

Why it works. An emotional peak on return. Fill the sectors with free spins and next-deposit rewards, not cash.

Gamification by Gamixter does not watch for inactivity itself. You define "lapsed" in your CRM or backend and send the trigger. If the player is offline, the mechanic can open on their next session.

Mechanics library

Run win-back as a journey, not a one-off blast.

VOKO starts from a win-back template on a no-code canvas. It moves each player through your stages and tells your CRM, bonuses and mechanics what to do.
How VOKO runs a journey

Email through your CRM

A tracked link. The click comes back as an event.

Waits with a timeout

A player who ignores the message moves on.

Pick the product that fills your gap.

VOKO · Player journey orchestration

The player journey, in one place.

Win-back as a tested journey: lapsed rules, CRM steps, waits, A/B with a control, shadow mode.

Explore VOKO

Gamification by Gamixter · Gamification engine

Retention mechanics your CRM can trigger.

The offer itself: Fortune Wheel, Missions, Daily Claimer, Lootboxes, Gives. Triggered from any CRM.

Explore Gamification by Gamixter

Each product connects on its own, and the second one on the same integration. See integrations.